Compare your options and choose the protection level that's right for your business
(Annual Plan)
| Features & Benefits |
Do Nothing
Run until failure
$0
per year
|
DIY Break-Fix
Self-managed reactive repairs
$375-465
per year average
Unpredictable costs
|
Lite
Essential preventive care
$216
per year
$19/month available
|
Essential
Comprehensive protection
$280
per year
$26/month available
|
Premium
Zero downtime guarantee
$470
per year
$49/month available
|
|---|---|---|---|---|---|
| PREVENTIVE MAINTENANCE | |||||
| Annual Consumables Replacement Traps, strainers, gaskets, seals delivered automatically |
✗ | ✗ | ✓ | ✓ | ✓ |
| Biennial Factory Inspection & Refurbishment Complete teardown, testing, and certification every 2 years |
✗ | ✗ | ✗ | ✓ | ✓ |
| Periodic Replacement of Wear Components Heating elements, solenoids, safety valves, thermostats, reset switches, foot pedals |
✗ | ✗ | ✗ | ✓ | ✓ |
| ASME/UL Compliance Documentation & Inspection Support All compliance records maintained and accessible online |
✗ | ✗ | ✓ | ✓ | ✓ |
| EQUIPMENT PERFORMANCE & LIFESPAN | |||||
| Expected Equipment Lifespan Years of reliable operation |
3-5 years Catastrophic failure |
5-8 years Component failures |
8-11 years Extended life |
12-15 years Double typical life |
12-20 years Maximum lifespan |
| Factory Warranty Protection Original manufacturer warranty maintained |
✗ Voided by neglect |
✗ Likely voided |
✓ | ✓ | ✓ |
| DOWNTIME PROTECTION & SUPPORT | |||||
| Average Downtime per Incident Time your equipment is out of service |
Permanent Replace entire unit |
5-7 days Order parts + repair |
2-3 days Hot swap after 12mo |
2-3 days Immediate hot swap |
0 days ✓ Zero downtime |
| Hot Swap Loaner Equipment Immediate replacement unit while yours is serviced |
✗ | ✗ | ✓ After 12 months |
✓ Immediate |
✓ Immediate |
| VIP Technical Support Direct phone access to factory technicians |
✗ | ✗ | ✓ | ✓ | ✓ |
| SHIPPING & LOGISTICS | |||||
| Outbound Shipping (To Hoffman Factory) Cost to send equipment for service |
✗ | ✗ | ✗ | ✗ | ✓ |
| Return Shipping (From Hoffman Factory) Cost to return serviced equipment |
✗ | ✗ | ✗ | ✓ | ✓ |
| Priority Expedited Shipping Fast-tracked service and returns |
✗ | ✗ | ✓ | ✓ | ✓ |
| CONVENIENCE & PEACE OF MIND | |||||
| Exclusive Owner Portal Track service history, schedule appointments, order parts |
✗ | ✗ | ✓ | ✓ | ✓ |
| Service Coordination Required Your time managing repairs and parts |
Extensive Find new supplier |
Significant Every repair |
Minimal Ship for hot swap |
Minimal We schedule service |
None We handle everything |
| Predictable Budget Fixed annual cost vs. surprise repairs |
✗ $15K+ replacement |
✗ $200-1,500/incident |
✓ $19/month |
✓ $26/month |
✓ $49/month |
| LONG-TERM VALUE & INVESTMENT PROTECTION | |||||
| 20-Year Total Cost of Ownership Equipment + maintenance over 20 years |
$21,500-70,400 4-7 replacements |
$16,700-40,600 3-4 units + repairs |
$8,170-10,120 2-3 units + program |
$9,850 1-2 units + program |
$11,300-13,200 1-2 units + program |
| Extended Protection Eligibility Qualify for coverage of older equipment |
✗ | ✗ | ✓ | ✓ | ✓ |
| Price Lock Guarantee Annual prepay locks your rate for 12 months |
✗ | ✗ | ✓ | ✓ | ✓ |
| PAYMENT FLEXIBILITY | |||||
| Monthly Payment Option Spread cost throughout the year |
✗ | ✗ | ✓ | ✓ | ✓ |
| Annual Prepay Discount Save by paying annually vs monthly |
✗ | ✗ | ✓ | ✓ | ✓ |
Experience worry-free equipment ownership with Hoffman Workhorse Protection.
Enroll Now47-Point Factory Inspection • $299 Value
Factory-trained technicians. Genuine parts. Decades of expertise.
FREE $299 factory inspection when you enroll.
Enroll Now →Enroll in the Hoffman Workhorse Protection Plan-we handle the maintenance; you focus on your






You both are right on target and we are lucky to have such amazing customer support!
Dakota was terrific. He answered my questions and got me the part I needed quickly. Thank you for your exceptional service!
Excellent customer service. Everything was as promised and on time.

Welcome process: After enrollment, a repair expert contacts you to welcome you into the program and schedule shipment for your free factory assessment. Not ready yet? You can delay the assessment and start receiving program replacement parts immediately.
The 47-point assessment: We inspect everything, document the condition, and provide ASME/UL compliance reports for your records.
Tier differences:
Lite: Assessment report provided. You pay for any needed repairs at your 20% discount.
Essential & Premium: Assessment plus all customary repairs included—we restore to like-new condition at no additional cost. Customer misuse is excluded.
Note: Free assessments require annual enrollment (not available for month-to-month Lite). In rare instances where extreme wear is found during initial assessment, you can pay for additional repairs to meet program standards, or receive a membership refund less shipping. Contact sales for Hoffman Workhorse Terms & Conditions.
Yes. Upgrade anytime. Downgrade at annual renewal. Annual and multi-year commitments are non-refundable but transferable to new Hoffman equipment. Monthly plans can be cancelled with 30 days notice. Contact sales for complete terms and conditions.
Every 2 years, your equipment returns to our factory for complete reconditioning (limited to 1x every 2 years).
Both Essential and Premium annual plans include loaner equipment—Premium enjoys free shipping and loaners, Essential pays for shipping and discounted rental rates on loaners if desired.
We inspect, replace worn parts, clean, descale, and recalibrate to factory specifications and provide a detailed report of work performed.
We typically complete repairs in 8-10 days for Premium customers and 12-14 days for Essential customers, though timing may vary based on your location and time of year.
All members on annual plans get 20% off parts/repairs plus (1) one emergency hot swap loaner ($49 swap fee) per year.
Lite: DIY repairs with your discount and factory support available.
Essential: We cover customary repairs—just pay shipping and the $49 swap fee for the loaner.
Premium: All customary repairs covered plus free shipping both ways. $49 swap fee still applies.
Want concierge pickup, packing/shipping, or installation? Ask about our white glove options.
Yes. This is an invitation-only launch for our 300 most loyal customers at exclusive VIP rates available for a limited time. Early enrollees also receive a complimentary factory assessment (normally $299). View complete terms & pricing details.
Reach out to us anytime via email, phone, or chat and a Workhorse repair expert will be happy to assist.
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