🏭
100+ Years
MANUFACTURING EXPERIENCE
🔧
Factory-Trained
CERTIFIED TECHNICIANS
All Makes
& MODELS SERVICED

24/7 Expert Support

Fast, Hassle-Free Claims

Flexible Coverage for All Needs

Frustrated by Unexpected Breakdowns and Expensive Repairs?

Equipment failure means lost productivity, missed deadlines, and revenue down the drain. Every

minute your equipment is down costs you money.

Equipment failure means lost

productivity, missed deadlines, and

revenue down the drain. Every minute

your equipment is down costs you

money.

The Solution: Workhorse Protection Plan

The Workhorse Protection Plan ensures your equipment keeps running so you can focus on your business. With comprehensive coverage, rapid response times, and expert technicians, you'll never face downtime alone.

Why Choose Workhorse Protection?

Rapid Repairs

Technician dispatch within 24 hours for

emergencies. We understand time is

money in your business.

Zero Hassle Claims

Simple online or phone claims process.

No complicated paperwork or endless

waiting periods.

Flexible Coverage Options

Choose the plan that fits your needs and

budget. Upgrade or adjust coverage

anytime.

WORKHORSE FAQs

What happens when I enroll?

Welcome process: After enrollment, a repair expert contacts you to welcome you into the program and schedule shipment for your free factory assessment. Not ready yet? You can delay the assessment and start receiving program replacement parts immediately.

The 47-point assessment: We inspect everything, document the condition, and provide ASME/UL compliance reports for your records.

Tier differences:

Lite: Assessment report provided. You pay for any needed repairs at your 20% discount.

Essential & Premium: Assessment plus all customary repairs included—we restore to like-new condition at no additional cost. Customer misuse is excluded.

Note: Free assessments require annual enrollment (not available for month-to-month Lite). In rare instances where extreme wear is found during initial assessment, you can pay for additional repairs to meet program standards, or receive a membership refund less shipping. Contact sales for Hoffman Workhorse Terms & Conditions.

Can I change or cancel my plan?

Yes. Upgrade anytime. Downgrade at annual renewal. Annual and multi-year commitments are non-refundable but transferable to new Hoffman equipment. Monthly plans can be cancelled with 30 days notice. Contact sales for complete terms and conditions.

How does the factory reconditioning work?

Every 2 years, your equipment returns to our factory for complete reconditioning (limited to 1x every 2 years).

Both Essential and Premium annual plans include loaner equipment—Premium enjoys free shipping and loaners, Essential pays for shipping and discounted rental rates on loaners if desired.

We inspect, replace worn parts, clean, descale, and recalibrate to factory specifications and provide a detailed report of work performed.

We typically complete repairs in 8-10 days for Premium customers and 12-14 days for Essential customers, though timing may vary based on your location and time of year.

What if my equipment breaks down?

All members on annual plans get 20% off parts/repairs plus (1) one emergency hot swap loaner ($49 swap fee) per year.

Lite: DIY repairs with your discount and factory support available.

Essential: We cover customary repairs—just pay shipping and the $49 swap fee for the loaner.

Premium: All customary repairs covered plus free shipping both ways. $49 swap fee still applies.

Want concierge pickup, packing/shipping, or installation? Ask about our white glove options.

Is this VIP pricing limited?

Yes. This is an invitation-only launch for our 300 most loyal customers at exclusive VIP rates available for a limited time. Early enrollees also receive a complimentary factory assessment (normally $299). View complete terms & pricing details.

Still have questions?

Reach out to us anytime via email, phone, or chat and a Workhorse repair expert will be happy to assist.

HOFFMAN FAQs

Hoffman products can be purchased directly through our team or through an authorized distributor. Contact us to find the best purchasing option for your needs.
Some products are available for online ordering. For larger equipment purchases we recommend speaking with our team to ensure the correct configuration.
Buying through a dealer allows you to receive expert guidance, installation support, and service assistance. Online purchasing offers faster checkout for standard orders.
Submit a distributor request and our team will connect you with the nearest authorized partner.
Yes. Hoffman provides maintenance and repair services for commercial steam equipment across the United States.
Yes. Genuine replacement parts are available through our parts department to ensure safety and proper performance.
Routine inspections and preventative maintenance help keep your steamer running efficiently and extend its lifespan.
Companies interested in becoming authorized distributors can submit an application for review by our team.
Authorized dealers can contact our support team for technical assistance, warranty questions, and service documentation.

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